Because each personalized item is custom-crafted just for your pet, please allow 2 business days for us to process, engrave, or embroider your order before it ships out.

Once your order is ready and leaves our facility, standard delivery times will apply based on the shipping method you select at checkout. You’ll receive a shipping confirmation email with tracking details as soon as your package is on its way!

Please email us immediately at orders@gotags.com with your Order Number and the corrected text.

Because our production team gets to work quickly on personalized items, we typically have a narrow window—less than 24 hours from when your order is placed—to update customization details before engraving or embroidery begins. While we can't guarantee changes after production has started, we'll do everything we can to catch it in time!

The physical surface area of the tag stays the same, so the more lines or characters you add, the smaller the font will be. To keep your pet's tag as easy to read as possible from a distance, we recommend prioritizing essential info (like your pet’s name and primary phone numbers).

Our pet tags feature permanent, high-precision laser engraving—never surface printing or painted text that can rub off or peel away over time.

The laser etches into the surface material to produce crisp, high-contrast text designed for maximum readability. Built to handle water, mud, outdoor adventures, and everyday play, our tags are engineered for long-lasting weather resistance and durability so your pet's vital information stays clear and legible for years to come.

Yes! Every tag (where applicable) includes a free, durable split ring so you have everything you need to attach it directly to your pet’s collar right out of the package.