Refund policy

RETURNS & EXCHANGES

At GoTags, our business is building the best product. If what you ordered isn’t working for you, we want to help. 

If a purchase fails to meet your expectations within 60 days of its delivery, we will gladly exchange or refund the item, at no additional cost, once it has been returned to us. Bulk and large volume orders are subject to a 30% restocking fee for returns.

Before returning any items or exchanges, please contact us by email at orders@gotags.com or by phone at 509-754-2760. Please include your order number in your email.

How to return by mail

Follow these steps:

1. Pack the item securely. Include your name, address, email, phone number and order number, and a brief description of why you are returning the item. If you are requesting an exchange due to a text entry error, please include the correct text for the exchange.

2. Address your package to:

GOTAGS RETURNS
142 BASIN ST NW
EPHRATA, WA 98823

Please note: You are responsible for return shipping costs.

3. GoTags is not responsible for items lost or damaged in transit. You may wish to send your package using a carrier that can provide tracking and insurance.